Audience empathy
is the experience of understanding another person's condition from their perspective and it s crucial to a human-centred design process. Empathy allows us to challenge our own assumptions regarding any topic and empower prosocial behavior in order to gain fresh insights.
Defining opportunities
through a mapping process, to deepen into the ideas gathered from the other person's point of view. Because design thinking is a solution oriented tool-kit, the "problem as an opportunity" visualization, helps us to establish priorities and allows us to formulate the right questions.